Privacy Policy

I collect information you provide directly to me, including:

• Personal Information: Name, email address, postal address, phone number
• Payment Information: Credit card details (processed securely through Stripe)
• Order Information: Products purchased, order history, shipping preferences
• Communications: Messages you send through contact forms or email

I also automatically collect certain information when you visit my website:

• Browser type and version
• Operating system
• Pages visited and time spent on my site
• Referring website
• IP address

I use the information I collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve my website and services
• Detect and prevent fraud
• Send promotional communications (only with your consent)

I do not sell, trade, or rent your personal information to third parties. I may share your information with:

• Service Providers: Third parties who assist in operating my website, processing payments (Stripe), and delivering orders (Australia Post, courier services)
• Legal Requirements: When required by law or to protect my rights

I implement appropriate security measures to protect your personal information. All payment transactions are processed through Stripe, a PCI-compliant payment processor. I do not store your credit card details on my servers.

However, no method of transmission over the Internet is 100% secure. While I strive to protect your information, I cannot guarantee absolute security.

My website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help me:

• Remember items in your shopping cart
• Understand how you use my website
• Improve my services

You can choose to disable cookies through your browser settings, but this may affect some functionality of my website.

You have the right to:

• Access the personal information I hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at anna@annapatcrafts.com.au.